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Terms and conditions

Terms of sale

Terms of sale

Article 1

The amount of this invoice must be paid in cash.

Article 2

Complaints must be made by registered letter within 8 days after the invoice date.

Article 3

If the amount of this invoice has not been settled in full within 30 days after the invoice date, an interest of 12% per year will be charged on the outstanding balance by operation of law and without notice of default, by the mere fact of non-payment.

Article 4

The parties expressly agree that if the invoice has not been paid within 30 days after the invoice date, the invoice amount will be increased by operation of law and without notice of default by 10% as a fixed and irrevocable clause, in application of art. 1152 of the Civil Code.

The parties expressly agree that this compensation is fixed and that, in the event of deviation from art. 1231 B.W. cannot be changed, even if the shortcoming is only partial.

Article 5

In the event of a dispute, only the Courts of the district of Turnhout and the Justice of the Peace of the canton of Mol will be competent and Belgian law will apply.

Article 6

Acceptance of this invoice is considered as express acceptance of the terms and conditions of sale.

Privacy statement agreement and marketing

Your personal data (name, email address) are processed by Lovap NV for the purpose of customer management on the basis of the contractual relationship established following the assignment/order you placed - all this within the framework of several legal obligations (our liability, storage obligation, accounting law) - and for the purpose of direct marketing (to offer new services, if applicable) on the basis of our justified business interest. The Manager is responsible for the processing of data.

We hereby inform you that while the order/assignment placed with us is being handled, and in order to guarantee our services, we will not be able to delete your data. After termination of the order/assignment (even if you should terminate it), we are required to keep your personal data for another 10 years within the framework of applicable legal obligations. The data that we keep and archive in relation to you will only be those necessary within the framework of our legal obligations.

Please note that your personal data may have to be disclosed by us to third parties within the framework of the assignment granted to us and in implementation of a legal obligation. Feel free to consult us about this and, when you do, we will inform you about which body is storing your data.

If you do not want us to process your data for the purpose of direct marketing, just let us know by sending an email to info@lovap.be. You can also use this address to ask us what data we process about you and to request any corrections or erasures (to the extent possible the framework of the order/assignment placed and the law).

If the data transferred to us is incorrect and you request it to be corrected, you can always, to the extent possible, request that the processing of your data be restricted.

All services performed within the framework of the rights granted to you by the General Data Processing Regulation are, within a reasonable extent, free of charge.

If you do not agree with how we process your data, you can contact the Commission for the Protection of Privacy (rue de la Presse 35, 1000 Brussels).

Disclaimer

The following applies to the web page you are currently viewing. By using the web page you automatically agree with this disclaimer.

The content present on this website (texts, images and links) has been composed by Lovap with the greatest possible care to ensure its correctness. However, Lovap cannot be held liable for damage that may occur as a result of possibly incorrect or incomplete information.

Lovap is entitled at all times to make changes or corrections to the present content, as well as to remove all or part of it.

Lovap is not responsible for the content of files linked to this website or other websites to which reference is made.

All content on this website is protected by copyright and all applicable intellectual property rights are therefore retained. The content or parts thereof may not be reproduced or used in publicly accessible places without Lovap's prior written permission. Unauthorised or improper use of the content or parts thereof constitutes an infringement thereof.

Do not hesitate to contact Lovap should you have any queries or remarks. You can find the contact details on the contact page of this website.

Cookie policy

What is a cookie?

We use cookies on this website. A cookie is a simple small file that is sent with pages of this website and stored by your browser on the hard drive of your computer. The information stored therein can be sent back to our servers the next time you visit us.

Use of session cookies

A session cookie allows us to see which parts of the website you accessed during this visit. This allows us to adjust our services to the visiting behaviour of our visitors. These cookies are automatically deleted as soon as you close your web browser.

Google Analytics

Through our website, US company Google places a cookie as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. Google undertakes not to reveal this information to third parties unless Google is legally bound to do so, or insofar third parties process information on behalf of Google. We have no impact on this at all. We have not allowed Google to use the obtained analytics information for other Google services.

The information that Google collects is made anonymous as much as possible. Your IP address is expressly not provided. The information is transferred to and stored by Google on servers in the United States. Google adheres to the Privacy Shield principles and is affiliated with the Privacy Shield program of the US Department of Commerce. This implies an adequate level of protection for the processing of any personal data.

Our website includes buttons to promote (“like”) or share (“tweet”) web pages on social networks such as Facebook and Twitter. These buttons work by means of pieces of code provided by Facebook and Twitter respectively. Cookies are placed by means of this code. We have no impact on this at all. Please read the privacy statements of Facebook or Twitter (which may change regularly) to read what they do with your (personal) data processed via these cookies.

The information they collect is made anonymous as much as possible. The information is transferred to and stored on the Twitter, Facebook, Google + and LinkedIn servers in the United States. LinkedIn, Twitter, Facebook and Google + adhere to the Privacy Shield principles and are affiliated with the Privacy Shield program of the US Department of Commerce. This implies an adequate level of protection for the processing of any personal data.

Right of access and correction or erasure of your data

You have the right to request access to and correction or erasure of your data. See our contact page for this purpose. In the context of preventing abuse, we may ask you to identify yourself adequately. When it concerns access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find these in the settings of your browser.

Enabling and disabling cookies and deleting them

More information about enabling and disabling cookies and deleting cookies can be found in the instructions and/or by means of the  Help function in your browser.

Removal of tracking cookies placed by third parties

Some tracking cookies are placed by third parties who display advertisements to you via our and other websites. These cookies can be deleted centrally via Your Online Choices to make sure they are not put back by a third party website.

More information about cookies?

On the following websites you can find more information about cookies:

Cookies and you: https://www.cookiesandyou.com
Your Online Choices: http://www.youronlinechoices.eu

Accessibility Statement

Lovap is committed to making this website accessible, in accordance with the Act of 19 July 2018 on the accessibility of websites and mobile applications of public sector bodies. 

This accessibility statement applies to our website: https://www.lovap.be 

Compliance Status 

This website is partially compliant due to the non-accessible elements and exemptions listed below. 

Preparation of this statement 

No external accessibility audit has been carried out. However, our website was developed by the marketing agency MaesMedia, which has completed the necessary training in this area. Based on this knowledge, we’ve adjusted the website’s structure and accessibility features accordingly. 

Non-accessible content 

As a rule, our website does not include inaccessible content. We aim to make all content as accessible as possible. Except for some documents (such as PDFs) or external content, all materials have been designed with accessibility in mind. 

Should you come across content that is not accessible, please let us know. We’ll do our best to provide you with the information in another format. 

Contact details 

If you have any questions or feedback regarding the accessibility of our website or application, please feel free to contact us. You can find our contact details here. 

If you do not receive a response through this channel, you may also contact our website developer, MaesMedia. 

Improvement plan 

We are doing everything we can to make our website as accessible as possible. 

What improvements are we planning? Accessibility is an ongoing process for us, and we are committed to optimising and maintaining it continuously. 

This statement was prepared on 29/04/2025 

The last review of the statement was on 29/04/2025.